Support
Member Service Lines
TTY for hearing-impaired members is available by calling 711. Most members* can also chat with customer service in Blueprint Portal.
| Service | Number | Hours (Central time) |
|---|---|---|
| Customer Service (main line) | 800-238-8379 | 8 a.m. to 5 p.m., Monday – Friday |
| Metallic Plan Members (Gold, Silver, Bronze and Catastrophic) | 800-800-4298 | 8 a.m. to 5 p.m., Monday – Friday |
| Dental - Benefits and Billing questions | 888-224-5213 | 8 a.m. to 5 p.m., Monday – Friday |
| Dental - Claim questions | 888-223-4999 | 8 a.m. to 5 p.m., Monday – Friday |
| State/Public School Employees | 800-482-8416 | 8 a.m. to 4:30 p.m., Monday – Friday |
| Federal Employees | 800-482-6655 | 8 a.m. to 5 p.m., Monday – Friday, except for Federal holidays |
| Arkansas Blue Medicare for HMO, PPO, and PFFS | 844-463-1088 | April 1 to Sept. 30: 8 a.m. to 8 p.m., Monday – Friday Oct. 1 to March 31: 8 a.m. to 8 p.m., seven days a week |
| Part D (Prescription Drug) for Arkansas Blue Medicare HMO, PPO, and PFFS | 844-280-5833 | 24 hours a day; seven days a week |
| Arkansas Blue Medicare (PDP) | 844-280-5833 | 24 hours a day; seven days a week |
| Medicare Supplement | 800-338-2312 | 8 a.m. to 8 p.m., Monday – Friday |
| BlueCard® | 800-880-0918 | 8 a.m. to 5 p.m., Monday – Friday |
| Health Advantage | 800-843-1329 | 8 a.m. to 5 p.m., Monday – Friday |
| BlueAdvantage Administrators of Arkansas | 888-872-2531 | 8 a.m. to 4:30 p.m., Monday – Friday |
| Octave Blue Cross and Blue Shield | 800-800-4298 | 8 a.m. to 4:30 p.m., Monday – Friday |
*Live chat is currently unavailable for members with Medicare Advantage plans.